Privacy Policy

1. Introduction & Our Privacy Commitment

KiviaX ("Company", "we", "our", or "us") is dedicated to protecting your privacy. We believe in a privacy-first, data-minimization architecture. This Privacy Policy explains how information is handled when you use the KiviaX mobile application (the "App") and website at kiviax.com (the "Site").

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2. Information We Process & How It Is Handled

A. Account Information (Google Sign-In & Firebase Auth)

If you choose to sign in with Google, we receive your email address and a unique user ID (UID) from Firebase Authentication. This is used solely to sync your preferences and is never shared with third parties for marketing.

B. Usage Data (Local)

KiviaX stores your somatic session logs (exercises completed, timestamps, calming shift outcomes) in an encrypted local database on your device. This data does not leave your device unless you explicitly enable cloud sync.

C. Microphone & Real-Time Vocal Pitch Data

  • Local Processing Only: The App requests access to your device's microphone solely for the Vocal Pitch Resonance exercise to calculate audio frequencies in real time.
  • Zero Recording / Zero Transmission: Audio signals are processed instantaneously in your device's temporary memory (RAM). We DO NOT record, store, listen to, or transmit any voice or audio data. Audio data never leaves your device.

D. Website Cookies & Local Preference Storage

  • Language Cookie (`kiviax_lang`): Stores your selected language preference (`en`, `ro`, `fr`, `es`, `de`, `it`, `pt`) for up to 30 days.
  • Session Cookie (`PHPSESSID`): Used exclusively for secure administration login session management in the Site's CMS.
  • We do not use third-party advertising cookies or cross-site tracking cookies.

E. Anonymized Analytics & Performance Metrics

  • Google Analytics 4 (GA4): We use GA4 (`G-D4BNF7L30F`) on the Site and in the App to collect aggregate, non-personally identifiable metrics (such as pageviews, device type, general location by country, operating system version, and session duration). This helps us improve stability and user experience.
  • Anonymized IP Address: IP addresses are automatically truncated/anonymized by GA4.

F. Subscription & Payment Data

  • Subscriptions are processed directly by the Google Play Store or Apple App Store.
  • RevenueCat Integration: We use RevenueCat to validate subscription status and manage receipt validation. RevenueCat processes anonymous app user identifiers and store receipt tokens. KiviaX never sees, collects, or stores your credit card details, bank information, or billing address.

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3. How We Use Information

We use the non-personal and anonymized information collected to:

1. Provide, maintain, and optimize the App and Site features.

2. Validate active Premium subscriptions and free trials.

3. Diagnose technical issues, fix bugs, and monitor aggregate app performance.

4. Ensure compliance with security requirements and app store policies.

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4. Third-Party Service Providers

We do not sell, rent, or trade any user data. We share anonymized data only with trusted infrastructure providers bound by privacy standards:

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5. Data Retention and Deletion

  • Local Session Data: Retained until you delete the App or use "Wipe App Database" in Settings.
  • User Control: You can delete your data anytime directly from the App settings or by uninstalling the App. If you have created an account via Google Authentication, you may also request account data deletion at any time by emailing us at support@kiviax.com.

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6. Children's Privacy (COPPA & GDPR Compliance)

KiviaX is designed for general audiences and does not knowingly request or collect personal information from children under the age of 13 (or under 16 in the EU). If you believe a child has provided us with personal data, please contact us at support@kiviax.com, and we will promptly take steps to remove such information.

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7. Your Rights & Privacy Choices

Depending on your location (including the European Union under GDPR or California under CCPA/CPRA), you have rights regarding your data:

  • Microphone Permission: You can revoke microphone access at any time in your device Settings (`Settings > KiviaX > Permissions`).
  • Analytics Opt-Out: You can opt out of analytics tracking by using browser privacy controls, ad blockers, or device privacy settings.
  • Local Data Erasure: You can erase all on-device history and preferences at any time by using "Wipe App Database" in App Settings, uninstalling the App, or clearing the App data in your device settings.

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7. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions or Privacy Policy, please contact us: